Frequently Asked Questions
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and checkout. Check and ensure that all information is correct before confirming your purchases and payment.
You can only add an item, which is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
We offer a 30-day return policy on all our products. Items must be returned in their original condition. Please visit our Returns & Refunds page for more details.
All orders over $100 automatically qualify for free shipping. No promo code needed; the option will be available at checkout for eligible orders.
We accept PayPal, Google Pay, Meta Pay, and all major credit cards. Our aim is to make your payment process as convenient as possible.
Yes, absolutely. We use industry-standard encryption and secure processing for all payments. Your financial safety is our top priority.
Yes, you can checkout as a guest. However, creating an account will allow you to view past orders, reorder with ease, and enhance your overall shopping experience.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in the required details. Registration is quick and offers you a smoother checkout and the ability to track orders easily.
Currently, we ship only within the United States. We're working on expanding our shipping options to include international destinations in the future.
Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and minimize errors. It is advisable to check your order before placing it.
After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and the billing and delivery address are verified. Once your order is shipped, you will receive an email with a tracking number. You may check the status of your order in “My Account” if you are a registered user.
Yes, we occasionally offer discounts and promotions. The best way to stay informed about our deals is to subscribe to our newsletter or follow us on social media.
If you have any further questions, don't hesitate to contact our customer service team. We're here to help make your shopping experience with Jugund as enjoyable as possible!